Bull Valley Software Invests $120K to Bolster Customer Service Response
Bull Valley includes an investment of over $120K as part of their 2009 strategic plan.
Crystal Lake, IL, July 10, 2009 - Bull Valley Software, Inc. (www.BullValleySoftware.com), a leader in automated document capture and document management solutions for the small-to-medium business market, today announced it is in the final stages of a $120,000+ infrastructure investment designed to augment its client service and technical support department.
Document management is now the second fastest-growing area of IT spending - and an increase in demand for its DocumentLOKTM document management solution caused Bull Valley to look for ways to respond to technical support tickets more efficiently and with the least impact on its customers. "The call volume generated by established customers is very low due to the fact that DocumentLOK™ is rock-solid and very reliable," reports Paul Fotis, Vice President of Bull Valley Software, Inc. "But technical support volume is bound to increase whenever a software company brings on as many new client relationships as we have in the last year." he adds. Fotis concludes, "New customers are just not as familiar with the software and naturally have more questions. During this ramp-up period, we encourage new customers to call with any questions - even if just to review something that may have already been covered in their initial training."
This sharp increase in new customers could have created a problem for the technical support department, had Bull Valley not been proactive in anticipating the growth. "In a down economy, companies are looking for ways to do more with fewer resources, and document management is the perfect solution," Fotis points out. "We have even had clients report that after losing an employee, they were able to continue on without replacing that staff member - thanks to the productivity gains that DocumentLOK™ has provided."
The company is celebrating its 25th anniversary this year. Fotis attributes the company's longevity to its commitment to continuous innovation and creating a superior client experience. "We had already been advised that our tech support was above-par in comparison to other vendors in our vertical," adds Fotis, "but 'above-par' has never been good enough for us. We want our support to be the best in the industry - period."
As part of its strategic plan, Bull Valley launched the infrastructure improvement project in late 2008. After investing in excess of $80,000 in new hardware and software, and almost 1,000 person-hours in implementation and training over the last 8 months, Bull Valley is positioning itself to roll out its new-and- improved technical support program to customers on August 1st.
About Bull Valley Software, Inc.
Bull Valley Software, Inc. is a premier provider of automated capture and document management solutions. DocumentLOK™ integrates with virtually any Windows® or web-based application to maximize an organization?s existing technology assets and provide immediate, single-click access to all of their documents and electronic content from within their primary business application(s). Scalable for any organization from the single-user office all the way to the largest enterprises, DocumentLOK™ combines secure document and content management, compliance management, and Business Process Management (BPM) in one application, delivering the power and flexibility to adapt to the ever-changing regulatory and technological landscape of today?s global business environment. Bull Valley Software is based in Crystal Lake, Illinois. Please contact your local DocumentLOK™ reseller or visit www.BullValleySoftware.com for more information.
Media Contact: Paul Fotis, Bull Valley Software, Inc. (US) 815-788-1888 or mailto:Paul.Fotis@BullValleySoftware.com
