ITIL® Compliance Concerns
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An IT department is a place where huge sums of money can be saved or lost in record time. The sheer volume of structured and unstructured information is growing at an exponential pace - and recent legislation imposes significant penalties on companies that are unable to effectively manage these resources. Never before has it been more critical to manage, leverage, and secure your organization's digital content. With the ContentLOK content management suite, a company can rest assured that all of its digital content and documents are organized and secure - and can be fully compliant with the Best Practices mandated by the I.T. Infrastructure Library (ITIL®).
It is no secret that organizations are using more and more disparate applications to accomplish day-to-day tasks. The problem with disparate or composite applications is that the change management and deployment processes can be an absolute nightmare to manage. Simply tracking which version of what software application an employee, workgroup, or department is using can be bad enough - not to mention the additional complications that come with managing the integration between these applications. Any change to one or more of these applications can result in errors that permeate throughout the entire deployment, which can be difficult if not impossible to pinpoint. Recent and anticipated legislation requiring compliance have even further complicated these tasks. Software vendors are responding to the need, releasing updates and newer versions of their applications in order to provide some level of compliance - but this adds yet another layer to an already precarious process of maintaining complete and accurate documentation on deployed versions and software interoperability.
ContentLOK, when implemented in conjunction with BMC's ITSM® or Service Desk Express®, gives an organization the tools it needs to manage the entire provisioning process. The aggregation and deployment of composite applications can be streamlined and automated - allowing a company to monitor and document all of its code, content and configuration changes. Complete versioning tools allow an organization to stay on top of the constant task of updating applications - and rollback features allow the IT department to revert to a prior build or load set should the need arise. Tasks can even be synchronized and managed across testing, staging, and production environments. Best of all, the entire change management and deployment processes can be 100% ITIL®-compliant, as the organization will have a completely documented audit trail of every change to every application across all environments.
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